IT Service Management Policy

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Customer Focused: Understanding the needs and expectations of the customers and presenting high quality IT services.

Continuous Improvement: To conduct regular reviews and improvements to continually improve the effectiveness and efficiency of our IT services.

Conformity and compliance: To comply with the ISO 20000-1 standard and other relevant legal and regulatory requirements.

Resource Management: Providing and managing resources necessary to provide IT services effectively .

Risk Management: Identifying, evaluating and managing the risk’s in IT service management processes.

Training and Awareness: Ensuring that all staff are trained and aware of IT service management policies and procedures in matters with which they are associated