Customer Focused: Understanding the needs and expectations of the customers and presenting high quality IT services.
Continuous Improvement: To conduct regular reviews and improvements to continually improve the effectiveness and efficiency of our IT services.
Conformity and compliance: To comply with the ISO 20000-1 standard and other relevant legal and regulatory requirements.
Resource Management: Providing and managing resources necessary to provide IT services effectively .
Risk Management: Identifying, evaluating and managing the risk’s in IT service management processes.
Training and Awareness: Ensuring that all staff are trained and aware of IT service management policies and procedures in matters with which they are associated